The questions partners ask first.
If yours is not here, ask it on the application form — we answer every one before the discovery call.
Is the ₹35,000 per agent inclusive of the team leader?
No. The rate is per billable agent seat. The team leader is your overhead and is priced into the rate — at 10 seats that is ₹3,50,000 per month before GST and incentive.
When exactly do we get paid?
You send the seat statement by the 3rd, Akontec validates by the 7th, you invoice by the 8th and payment lands by NEFT/RTGS by the 22nd — 15 days from a clean invoice. First and last months are pro-rata.
What is the ₹1,50,000 investment for, and is it refundable?
It funds standing up the desk: project allocation and onboarding, the training programme and certification, platform seats for the ramp, and the go-live audit with two weeks of nesting QA. Refund terms — including what applies if Akontec withdraws before go-live — are in the agreement and are walked through on the discovery call.
Are there penalties?
One deduction exists: an unstaffed seat-day is deducted pro-rata (rate ÷ 26). Missed targets move the scorecard and the incentive, not the base payout. Persistent underperformance is handled through the agreement, not the invoice.
Do we need our own dialer, CRM or telephony?
No. Akontec provides CRM, cloud dialer and softphone, ticketing with knowledge base, the WhatsApp inbox and the QA console. You provide workstations, headsets, connectivity and the floor.
Which languages are required?
Fluent English across the team, with Hindi and Tamil coverage on every shift. Written channels are English.
How fast do seats grow beyond 10?
Phase 2 (15 seats) is triggered by four consecutive weeks above 400 contacts a day with a composite score of 80 or better; Phase 3 (25) by a second product region or 650+ contacts a day. Scaling is a written change order with 30 days' lead time. We do not promise dates.
What happens with attrition?
You backfill within 10 working days; the seat is deducted pro-rata only for the days it is unstaffed. Akontec runs a certification for every new hire. A bench of one is recommended from Phase 2.
Do agents need technical backgrounds?
No. L1 support is runbook-led and covers hosting, email, VOIP, CRM and contact-centre basics. Anything deeper goes to Akontec engineers with a clean ticket. Sales-pod agents benefit from B2B or SaaS exposure.
Can we run this alongside other campaigns?
Yes, on a separate floor or segregated area with its own access controls. SolutionsDesk seats are dedicated — agents are not shared with other clients during logged time.
What is the contract term and notice?
12 months from go-live, renewable, rate fixed for the term. 60 days' notice from either side, no early-termination fee.
How do we apply?
Use the form on this site or the project listing on projects.akontec.com. We reply within two working days with the agreement pack, Schedule A and a discovery-call slot; selection follows a floor walkthrough and a TL interview.
Ready to run the desk?
Apply with your centre details. We reply within two working days with the agreement pack, Schedule A and a discovery call slot.