Partner eligibility
What you need to have before day one.
The bar is deliberately practical: a registered centre with ten seats, business-grade connectivity, staff who can talk to business customers, and the discipline to keep customer data inside the tools.
1.0
Entity
- Registered Indian entity (Pvt Ltd, LLP, OPC or partnership) with GSTIN and PAN
- Operating for 12+ months, or promoters with 3+ years running a BPO floor
- Bank account in the entity's name for NEFT/RTGS; no cash or personal-account settlements
- Able to sign an NDA, data-processing addendum and the Akontec partner agreement
2.0
Floor and seats
- 10 dedicated seats in one location at go-live, with visible capacity to reach 25 within 12 months
- Access-controlled floor; clean-desk policy; no personal phones at workstations during logged time
- Training room or breakout space for the 8 training days and monthly refreshers
- Power backup (UPS + generator or inverter) sufficient for a full shift
3.0
Infrastructure
| Item | Minimum |
|---|---|
| Primary internet | 100 Mbps dedicated / leased line, static IP |
| Backup internet | Separate ISP, 50 Mbps, auto-failover |
| Workstation | Windows 10/11 or Ubuntu, i5 / Ryzen 5 or newer, 8 GB RAM, SSD, dual monitor preferred for sales pod |
| Headset | USB noise-cancelling, per agent |
| Browser | Current Chrome or Edge; Akontec tools are browser-based, no local install beyond softphone |
| Security | Endpoint antivirus, OS patched monthly, USB storage disabled, screen lock at 2 minutes |
| Telephony | Cloud dialer provided by Akontec; no PRI or SIP trunk needed from the partner |
4.0
People
- 10 agents meeting the profile on the Team page, plus 1 team leader with 2+ years leading a domestic team
- Fluent English across the team; Hindi and Tamil coverage on every shift
- Background verification and signed NDA / acceptable-use for every person before tool access
- Hiring completed by day 5 so training starts on day 6; a bench of 1 from Phase 2
5.0
Compliance
- Digital Personal Data Protection Act 2023 — awareness training completed; data handled only inside Akontec tools
- TRAI TCCCPR / DND — outbound only to Akontec-scrubbed lists, within permitted hours, with recording consent
- No card numbers, OTPs or passwords collected or stored, ever — the storefront and gateway handle payments
- Call and chat recording retained by Akontec; partner keeps no local copies
- ISO 27001 / 9001 or SOC 2 are a plus, not a requirement; Akontec's InfoSec baseline applies either way
6.0
How we select
| Criterion | Weight | What we look at |
|---|---|---|
| Delivery track record | 30% | Similar domestic voice/chat processes, references, attrition history |
| Floor & infrastructure | 25% | Site visit or video walkthrough against section 2–3 |
| People readiness | 20% | TL interview, sample agent screening, language coverage |
| Compliance posture | 15% | Policies, access control, past incidents |
| Commercial fit | 10% | Capacity to scale, bank and entity checks |
One partner is selected for Phase 1. Applicants not selected are kept on the Akontec projects portal for the next domestic project with a matching profile.
Meet the bar?
Apply with your centre details — we reply within two working days.