₹35,000 per agent, every month, on a fixed cycle.
Seat-based payout with attendance as the only variable. What follows is the payment cycle day by day, the only deduction that exists, the incentive, the one-time investment and an indicative P&L so you can judge the return before you apply.
Payout
No per-order, per-ticket, per-minute or revenue-share component in either direction. If a stream is added later (for example a paid upsell campaign), it is priced as its own line in Schedule A.
Monthly payment cycle
- Billing monthCalendar month, 1st to last day
First month pro-rata from go-live day; final month pro-rata to the notice end date.
- By the 3rdPartner sends the seat statement
Roster vs dialer/CRM login report per agent, seat-days, leaves, backfills. Template provided.
- By the 7thAkontec validates
Delivery Manager reconciles against tool logs; disputes are settled on a call within 2 working days. The composite scorecard for the month is issued at the same time.
- By the 8thPartner raises the tax invoice
Validated seats × rate, plus incentive if earned, plus GST. Addressed to Akontec Synergy Pvt Ltd with the project code on it.
- By the 22ndAkontec pays by NEFT / RTGS
15 days from a clean invoice. TDS as applicable under Indian law, with the certificate issued quarterly.
- MonthlyBusiness review
Volumes vs basis, scorecard, scale decision, change requests. Minutes are shared within 2 working days.
Deductions — there is one
There are no penalties for missed sales targets, CSAT dips or individual SLA misses. They move the scorecard and, if persistent, the relationship — not the invoice.
Incentive
| Composite scorecard | Incentive on the month's base payout | At 10 seats |
|---|---|---|
| ≥ 90 | 5% | ₹17,500 |
| 85 – 89.9 | 3% | ₹10,500 |
| 80 – 84.9 | 1.5% | ₹5,250 |
| < 80 | — | — |
Scorecard weights: 30% QA · 25% SLA · 20% conversion · 15% CSAT · 10% attendance. Paid with the following month's invoice. Weeks 1–2 of nesting are excluded from the first score.
One-time project investment
The split above is indicative; the agreement carries the final schedule. Treat the investment as the cost of standing up the desk — at the indicative margin below it is recovered within the first two months after go-live.
Indicative partner P&L
| Seats | Payout (ex-GST) | Agent CTC | TL | Infra & connectivity | Recruitment + misc | Total cost | Margin | % |
|---|---|---|---|---|---|---|---|---|
| 10 seats · 1 TL | ₹3,50,000 | ₹2,00,000 | ₹35,000 | ₹16,500 | ₹18,000 | ₹2,69,500 | ₹80,500 | 23% |
| 15 seats · 1 TL | ₹5,25,000 | ₹3,00,000 | ₹35,000 | ₹24,000 | ₹27,000 | ₹3,86,000 | ₹1,39,000 | 26% |
| 25 seats · 2 TL | ₹8,75,000 | ₹5,00,000 | ₹70,000 | ₹40,500 | ₹45,000 | ₹6,55,500 | ₹2,19,500 | 25% |
Assumptions: agent CTC ₹20,000; TL ₹35,000; infra, seat and bandwidth ₹1,500 per head; recruitment and attrition reserve ₹800 and miscellaneous ₹1,000 per agent. Replace with your own numbers — the sheet is shared on the discovery call. Incentive (up to 5%) is additional.
Contract terms
- Term: 12 months from go-live, renewable; rate fixed for the term
- Notice: 60 days from either side; no early-termination fee; final month pro-rata
- Scale: written change order to Schedule A; 30 days' lead time; seats never removed mid-month
- Dual-provider placement may apply above 25 seats, with a 24-hour resumption target for continuity
- Deemed acceptance of monthly statements after 7 working days without dispute
- Governing law: India; jurisdiction: Chennai; NDA and data-processing addendum form part of the agreement
- Authorised signatory for Akontec: Director, Akontec Synergy Pvt Ltd
Numbers work for you?
Apply and we send the agreement pack with Schedule A and the P&L sheet within two working days.