Run the desk behind an online software store.
Akontec Solutions sells cloud servers, contact-centre software, CRM, hosting and VOIP to Indian businesses through a self-service storefront. Every buyer still needs a human — to close the sale, set them up and keep them. That desk is SolutionsDesk, and we are outsourcing it to one BPO service provider.
REF AKO-SOSD-2026-07 · CODE AK-SOSD-3C7E · ISSUED 2026-09-01
Four jobs, one team, one number to call.
The storefront handles browsing and payment. Your agents handle everything that needs a person.
Inbound & follow-up sales
Answer calls and chats from the website, qualify, recommend the right plan, send the cart link and close. Chase every signup, quote and abandoned cart within the hour.
Order verification and setup calls
Confirm GSTIN and contact details on new orders, collect KYC for VOIP numbers, run the 30-minute onboarding call and hand the customer a working service.
L1 technical support
First-line help on hosting, email, VOIP, CRM and contact-centre products from runbooks; diagnose, resolve or escalate to Akontec engineers with a clean ticket.
Billing, renewals & retention
Invoice queries, failed payments, renewal reminders, upgrade and annual-switch offers, and save conversations before a cancellation.
Fixed per-agent payout. No revenue share, no per-ticket maths.
You are paid for billable agent seats, monthly, against attendance. Performance moves an incentive on top, never the base.
- ₹35,000 per billable agent seat per month, plus GST on your invoice
- Billing month = calendar month; statement by the 3rd, payment by the 22nd
- Up to 5% incentive on the month's payout at composite scorecard ≥ 85
- One-time project investment of ₹1,50,000 at signing — onboarding, training, platform and certification
- Pro-rata deduction only for unstaffed seat-days; no other penalties
The maths behind the seat count.
Planning-basis volumes for the first phase, converted to handling minutes and divided by productive capacity. Not a guess — the same sheet we use to scale.
| Work stream | Per day | Handling (min) | Minutes/day |
|---|---|---|---|
| Inbound sales & support calls | 110 | 7.0 | 770 |
| Website / WhatsApp chats | 140 | 5.5 | 770 |
| Email & portal tickets | 90 | 8.0 | 720 |
| Outbound follow-up dials | 120 | 4.0 | 480 |
| Onboarding / setup calls | 15 | 25.0 | 375 |
| Total workload | 475 | 3,115 |
Signed to live in 15 days.
Set up
Agreement and Schedule A signed, investment received, seats and connectivity verified, CRM / dialer / ticketing / softphone logins issued, KB access granted.
Train & certify
Product training on all six lines, sales playbook, support runbooks, tools, compliance. Mock calls and chats. Certification at 85% or a repeat module.
Go live
Nesting with Akontec QA on the floor (remotely) for the first two weeks. Billing starts on go-live day, pro-rata for the first month.
What we will not promise.
- A guaranteed number of orders or a revenue share — your payout is per seat, not per sale
- Seats beyond Phase 1 on a fixed date — scaling follows order volume, reviewed monthly
- That every customer will be polite, or that every ticket is L1 — that is what the escalation path is for
- Payment before the attendance statement is validated
- Payment on the stated cycle when the statement is clean
- Written runbooks, scripts and a knowledge base before day one
- Named owners on our side and a weekly review you can hold us to
- 60 days' notice from either side, and a clean handover if it ends
Ready to run the desk?
Apply with your centre details. We reply within two working days with the agreement pack, Schedule A and a discovery call slot.